Preguntas frecuentes

Yes, it's very quick! All you need to do is provide your email address and create a password. Then, confirm your basic details (first name, last name, and ID number), and you're done! The whole process takes less than a minute.

the name of a company, you must create your account as a legal entity. If you wish to operate as both, you will need to create a separate account for each.

Yes, you can register either as an individual or as a legal entity. If you need the invoice to be in the name of a company, you must create your account as a legal entity. If you wish to operate as both, you will need to create a separate account for each.

Yes, you can set an expiry date for your proposal so that you don't have to keep track of it. If you don't specify one, your proposal will remain active until check-in day.

Yes, on BidForBooking, you can specify how many rooms you would like to book. If you want several rooms on the same floor (for example, if you are travelling with children), don't forget to tick the box. Otherwise, the establishment can allocate rooms as it wishes and put you on different floors.

Please note! The more requirements you impose, the less likely it is that a property will accept your offer, so we advise you to request only what is strictly necessary.

Yes, you should include them in the total number of people. You will then be asked for the ages of the children, and you can request a cot if you need one. The baby will be included in the total price.

Yes, but remember that this limits your chances of success.

No, once sent, your offer cannot be modified. However, you can cancel it at any time and create a new one with the necessary changes. We recommend doing this in case no establishment accepts your proposal

Your proposal may be accepted quickly. However, if you do not receive a response within two days, we advise you to increase the price of your offer.

If no one accepts your offer, try increasing the price, changing the location or removing any conditions that might limit acceptance. This will give you a better chance of finding somewhere to stay.

Yes, you can have more than one active offer at a time. However, we recommend focusing on a single proposal for the same dates, to avoid having two bookings for different accommodation at the same time.

Once your proposal has been accepted, you will receive a confirmation email containing all the necessary details, such as the name and address of the accommodation, as well as the contact details. It's that easy!

There are some specific exceptions that allow cancellation without charge. These situations are designed to protect you and are detailed below.

1) Border or road closures:

The guest must notify us as soon as possible. If they fail to do so, clause 7.4 on no-shows will apply. The following scenarios must be distinguished:

A) If an alternative route is available at the time of departure:

• Stays of one or two nights: no refund if the diversion is ≤100 km.
• Stays of three or more nights: no refund if the alternative route is ≤150 km.

B) If there is no alternative route on the day of check-in, but it opens before 11:00 a.m the following day:

• If the guest travels the following day, the first night is not charged.

If they do not travel:

• One or two nights: no penalty.
• Three or four nights and a distance of ≤250 km: the first night is refunded, and the rest is penalized.
• Five or more nights: the entire stay is penalized, except for the first night, which is refunded.

C) If the route opens after 11:00 a.m or on subsequent days:

• Cancellation is permitted without penalty, regardless of the number of nights.
• If the guest travels after reopening, only the cost of the following night will be charged. If the route reopens after 11:00 a.m., the day of reopening does not count.

2) Death or funeral:

Of a first- or second-degree blood or marriage relative, with proof of relationship.

3) Medical inability to travel:

An official medical report must be presented, stating the dates of the inability to travel.

4) Official force majeure:

Declared by the guest's country of residence, destination, or transit. This includes:

• Health emergencies
• Mandatory mobility restrictions
• Armed conflicts
• Natural disasters
• Other officially recognized causes for which there are no viable alternative roads

5) Flight cancellation:

Provided that BidForBooking or the establishment has been formally notified.

6) Serious deficiencies at the establishment:

Includes:

• Lack of basic living conditions (cleanliness and safety)
• Essential services not operational (e.g., water, electricity, air conditioning, bathrooms)
• Failure to comply with the characteristics offered to the guest
• Non-functional equipment (e.g., kitchen, refrigerator), if included in the accepted offer

7) Other justified causes:

These will be assessed on a case-by-case basis by the BidForBooking team.