Frequently Asked Questions
Do you have questions before packing your bags?
You’re in the right place. Here you’ll find answers to the most common doubts.
No, your card details will not be visible to the accommodation provider or BidForBooking. It is protected by a secure, encrypted payment system that complies with security standards. The card is only used to process the payment if your bid is accepted.
Yes, no problem. You can register a card now and use a different one for future bids or bookings. You can choose which card to pay with each time.
You will only be charged by BidForBooking once an accommodation accepts your offer. No charges are made beforehand.
Firstly, you should contact the establishment directly, as it may have a contractual clause that obliges it to find you alternative accommodation if your mandatory requirements are not met.
In addition, the BidForBooking team is at your disposal. You can write to us using the contact form or through the following channels:
- 📩 Email for customers: guests@bidforbooking.com
- 🏨Email for properties: hosts@bidforbooking.com
- 📱 WhatsApp: +376 60 13 13
- 🕗 Customer service hours: every days, from 8:00 a.m to 11 p.m.
At BidForBooking, your security comes first. We offer maximum guarantees when you make a booking with us, and in the event of any unforeseen circumstances. Our payment system is secure and encrypted and complies with all legal data protection standards. Furthermore, we strictly respect your privacy.
All establishments also accept mandatory contractual clauses designed to protect your rights as a customer at all times.
BidForBooking is at your disposal. You can write to us through the contact form or via the following channels:
- 📩Email for guests: guests@bidforbooking.com
- 🏨 Email for hosts: hosts@bidforbooking.com
- 📱 WhatsApp: +376 60 13 13
- 🕗 Customer service hours: every day, from 8:00 a.m. to 11:00 p.m.
No, once submitted, your offer cannot be modified. However, you can cancel it at any time and create a new one with the changes you need. We suggest doing this if you see that no establishment is accepting your proposal.
If no one accepts your offer, try increasing the price, changing the location, or removing conditions that might be limiting acceptance. This will give you a better chance of having an accommodation say yes.
Yes, you can cancel your offer even after it has been accepted. However, please note that cancellation incurs a charge unless it is justified by force majeure or circumstances beyond your control, as set out in our terms of use.
Cancellations can be made directly via the platform using the relevant button. Once you have confirmed the cancellation, the accommodation that accepted your offer will be notified automatically.
If you want to close your account, you just need to write to us through the contact form. Our team will handle it as soon as possible.
That said, we hope to see you again very soon!
Signing up for BidForBooking is completely free, as well as simple and fast! You just need to provide your email address, create a password, and fill in some basic information (first name, last name, and ID document).
The process is quick and won’t take you more than a minute.
If you need the invoice to be in the name of a company, you must create your account as a legal entity. If you wish to operate as both, you will need to create a separate account for each.